Privacy Policy

Last updated: 1 April 2025

This Privacy Policy describes how Balancia ("we", "us", or "our") collects, uses, and manages your Personal Information when you visit or make a purchase from our website. We are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

Contact If you have questions about this Privacy Policy or wish to make a complaint, please contact us at drinkbalancia@gmail.com. We will endeavour to respond to all privacy-related enquiries within 5 business days.

Personal Information We Collect We collect the following types of Personal Information:

Device Information — collected automatically via cookies and similar technologies: IP address, browser version, time zone, pages visited, and how you interact with the Site.

Order Information — collected directly from you at checkout: full name, billing and shipping address, email address, phone number, and payment details.

Customer Support Information — collected when you contact us: any information you provide in your communications with our team.

How We Use Your Personal Information We use your Personal Information to:

  • Process and fulfil your orders, including payment and delivery
  • Communicate with you regarding your order or enquiries
  • Improve our Site and the products we offer
  • Screen orders for fraud and manage risk
  • Comply with applicable legal obligations
  • Send you promotional communications where you have consented to receive them

Sharing Your Personal Information We do not sell your Personal Information. We may share it with trusted third-party service providers including payment processors, shipping carriers, analytics providers, and website platform providers. All third parties are required to handle your information in accordance with applicable privacy laws. We may also disclose your information where required by law or in response to a valid government or law enforcement request.

Cookies Our Site uses cookies to enhance your browsing experience, remember your preferences, and gather analytics data. Types of cookies we use include essential cookies (required for the Site to function), analytics cookies (to understand how visitors use the Site), and marketing cookies (to deliver relevant advertising). You may manage or disable cookies through your browser settings at any time, though doing so may affect certain Site functionality.

Behavioural Advertising We may use your data to display targeted advertisements on third-party platforms such as Google and Meta. You may opt out at any time:

Data Retention We retain your Personal Information for as long as necessary to fulfil the purposes outlined in this policy or as required by law. To request deletion of your Personal Information, contact us at drinkbalancia@gmail.com.

Security We take reasonable steps to protect your Personal Information from unauthorised access or disclosure. Our Site uses SSL/TLS encryption to secure data transmitted between your browser and our servers.

Your Rights Under the Australian Privacy Principles, you have the right to access, correct, or request deletion of the Personal Information we hold about you. You may also withdraw consent to marketing communications at any time by using the unsubscribe link in any email we send, or by contacting us at drinkbalancia@gmail.com.

Changes to This Policy We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last updated" date.